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CAP Software

CAP Software CAP-ANNUAL SUPPORT pos software annual technical support contract

SKU CH-5WZE-CWNHA

Annual technical-support contract for CAP POS software providing one year or five hours of phone, e-mail and web assistance from CAP technicians with version patches included

  • One year of technical support included
  • Five hours of one-on-one technician assistance
  • Phone, email, and web support channels available
  • Version patches and updates provided
  • In-house support team never outsourced

Annual Technical Support Contract

This CAP Software agreement provides one year or five hours of technical support for point-of-sale systems. It is designed for merchants who need direct access to experienced CAP technicians. Assistance is available by phone, email, or web connection. The contract covers a single business location.

Remote Assistance Integration

The service requires a reliable internet connection to enable web-based remote sessions. This allows technicians to diagnose and resolve issues without an on-site visit. Support includes version patches and updates delivered electronically. No outsourced personnel are used for any assistance.

Sustained Issue Resolution

The five-hour allocation can be used across multiple incidents throughout the contract year. Technicians work directly with staff until a resolution is reached. Email delivery ensures the contract is active immediately upon purchase. Support remains consistent regardless of issue complexity.

How it compares

Measured against everything we stock in Point-of-Sale Software, at today’s prices. Recalculated every night.

Price $403.99
Pricier than about 88% of the 8 comparable items (median $138.99).

Specifications

Product
Brand nameCAP software
Model nameCAP-ANNUAL SUPPORT
Size & build
Shipping weight4.99 kg
Package size457 × 406 × 279 mm

Questions about this item

How many support hours or years does the CAP Annual Technical Support Contract cover?

The contract provides one year or five hours of technical support, whichever comes first, with one-on-one assistance from an experienced CAP technician via phone, email or web.

What is needed for the web-based support connection to work reliably?

A reliable internet connection is required for the web support channel included in the contract.

Is the support contract tied to a specific business site?

Yes, the contract is per location, so each physical site needs its own annual support agreement.

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