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Black over-ear headset with flexible boom mic and Quick Disconnect cord

Plantronics

Plantronics 214573-01 EncorePro 320 QD headset

SKU CH-K8B6-9C7S3 MPN 214573-01

A lightweight contact-centre headset with a flexible noise-cancelling boom, Quick Disconnect tested to 30000 cycles and inline controls for all-day comfort

  • Wireless technology2.4 GHz ISM
  • Flexible noise-cancelling boom for clear voice capture
  • Quick Disconnect tested to 30000 cycles for reliable daily use
  • Soft replaceable ear cushions with lightweight build for all-day comfort
  • Voice-optimised frequency response for accurate conversations
  • High-quality audio with excellent noise cancelling for contact centres

Poly EncorePro 320 QD headset

The Plantronics 214573-01 EncorePro 320 is a wired Quick Disconnect headset built for contact centre professionals. It delivers high-quality audio with a flexible noise-cancelling microphone boom and voice-optimised frequency response. Soft, replaceable ear cushions and a lightweight design provide all-day comfort during long shifts. Proven durability is backed by QD testing to over 30000 cycles.

Suited to call-centre teams needing durable daily

This model fits employees who require reliable, comfortable headsets for high-volume voice work with acoustic protection. It is not intended for users wanting wireless freedom or Bluetooth connectivity. Buyers who need multi-device pairing without a QD adapter should look at other solutions. The design prioritises wired reliability over cable-free mobility.

Quick Disconnect tested to 30000 cycles

The QD mechanism is rated for more than 30000 connect and disconnect cycles, a figure that signals long-term reliability in hot-desking environments. This single durability metric helps decide if the headset matches the replacement cycle of a busy contact centre. If the expected usage exceeds this rating, a higher-specification unit may be required.

How it compares

Measured against everything we stock in Wired & Wireless Headsets, at today’s prices. Recalculated every night.

Price $35.99
Cheaper than about 70% of the 1,586 comparable items (median $60.99).

Specifications

Connectivity
Wireless technology2.4 GHz ISM
Size & build
Shipping weight0.69 kg
Package size457 × 376 × 147 mm

Questions about this item

How often will the ear cushions need replacing on the EncorePro 320?

The ear cushions are soft and replaceable, designed for all-day comfort during long contact-centre shifts.

What is the first limit reached during continuous daily use of the EncorePro 320?

The Quick Disconnect is tested to over 30,000 cycles, making it the primary durability benchmark for sustained operation.

How much heat or noise does the EncorePro 320 generate when worn all day?

The lightweight design and flexible noise-cancelling microphone boom keep heat build-up low and background sound suppressed during extended wear.

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