Jabra Enterprise Products 860-09 audio processor accessory

Jabra Link 860 audio processor

The Jabra Link 860 is an audio processor that enhances voice quality and call clarity for headset users. It suits contact-centre and open-office workers who handle both desk-phone and softphone calls. A front-panel mute button and volume scroll wheel give direct call control. Supervisor-port access allows managers to assist on live calls.

Dual desk-phone and softphone switching

The accessory replaces separate wired adapters by combining desk-phone and softphone connections in one unit. A single switch toggles between the two sources without unplugging the headset. The jump is worth it when agents move between legacy telephony and PC-based platforms during a migration period. It also removes the need for multiple headsets at one workstation.

Analogue headset and USB interface limits

The processor connects an analogue headset to a desk phone through a standard handset port and to a PC via USB. Audio streaming, call recording, agent greeting and transcription features depend on the softphone application supporting them. Background-noise reduction and hearing-protection functions operate within the analogue signal path, so their effectiveness is bounded by the headset and phone hardware used.